From 1 January 2026 onwards we will combine our activities in Belgium and the Netherlands under a new name: PFERD TOOLS Benelux BV. Thereby, we are establishing a strong, unified sales organization that will be even closer to you and provide an even more flexible and efficient service.

Here we answer the main questions about the changes and explain how you as our customer stand to benefit.

Contracts, orders and details

What will the new contact details be following the merger?
A: From 1 January 2026 onwards you can reach us using the new contact details for PFERD TOOLS Benelux BV:

PFERD TOOLS Benelux BV
Address: Luchthavenlaan 27-Bus 21, 1800 Vilvoorde

Phone numbers:
General: +31(076)5937090
Ronald Rosenberg: +31(076)5937091
Joris De Vogelaer: +31(076)5937093

E-mail: info-benelux@pferd.com
Tax ID: BE0401.911.481

You will receive our new bank details in January together with the first invoice.

What do I need to do as a customer?
A: As a customer, we kindly ask that you update your supplier master data effective 1 January 2026, in particular the address, name, tax ID number and bank details.

When will the new IBAN be available? How will the merger affect payments?
A: The current terms and conditions of payment will remain in place to begin with. However, they will be amended at the turn of the year. You will receive the new payment details together with the first invoice from the new organization. Please then only use these updated details.

What does the merger mean for existing contracts and terms and conditions?
A: Your existing contracts and general terms and conditions of business will remain valid. Delivery times and terms and conditions of payment will remain unchanged. The new Benelux price list will apply from 1 January 2026 onwards. If any changes are necessary, we will of course inform you clearly in good time.

When do I need to change the supplier details?
A: Please update your supplier details as from 1 January 2026 once the changes become known. This will ensure that all processes continue to run smoothly.

What will happen to my orders?
A: Current orders will be processed as usual. You can rest assured that all orders will be executed reliably and on time.

Until when will the old sales organizationaccept orders?
A: Orders with a delivery date up to 11 December 2025 will be processed using the old IBAN as usual. For orders with a delivery date after this, you will need to place the order with the new sales organization and state the new IBAN. Our Customer Service team will be pleased to assist you here.

Where should I send my orders and invoices to in future?
A: All relevant address and contact information is provided here. Please refer to it for details of where to send your orders and invoices to.

Availability and assigned points of contact

How can I reach my assigned points of contact in future?
A: You can still reach your assigned sales representative using the contact details you already have. You can also reach our Customer Service team on +31(0)76-5937090.

Will I continue to receive support in my language?
A: Yes, we have ensured that you will continue to receive support in the language you usually use. In fact, thanks to the merger you will have even more points of contact available to you.

What are the opening hours for PFERD TOOLS Benelux BV?
A: Our opening hours are Monday to Thursday from 08:00 to 12:00 and from 12:30 to 16:30. On Fridays our opening hours are from 08:00 to 12:00 and from 12:30 to 15:30.

Services and other offers

Will there still be technical support and training courses on site?
A: Our sales representatives and our Customer Service team are still on hand to assist you. There is also the PFERD TOOLS MOBILE for consultations and tool demos directly on your premises. And we have our PFERD TOOLS ACADEMY with training courses, practical tips and expertise.